What To Do If No Sound On Firestick When Watching IPTV

no sound on firestick

We have seen an increasing number of threads being made online about some amazon firestick models having no sound sometimes while watching IPTV so in this guide we plan to give you some solutions that will fix the issue if you ever come across it.

This is the same also for the Fire TV and the newer Fire TV Cube as it is for the amazon firestick we cover in this guide.

 

 

Make Sure TV Volume Is On

 

Ok we know this is obviously the first thing you would of checked but some of you may have your TV on mute so it’s always worth checking by simply turning up the volume on your TV this will turn off mute and also turn the TV volume up ready for the next steps.

 

 

Restart The Firestick App

 

The issue may be the app you are in has an issue or something has crashed within the app so the next step is to force restart the app you can do this by following the below

  1. Press the home button on the remote
  2. Go to settings
  3. Go to Applications
  4. Go to Manage Installed Applications
  5. Find the iptv app (or other) that was giving you no sound
  6. Choose force close
  7. Now launch the same app

If this did not work time to move to the next steps

 

Make sure you use the best IPTV app by following our guide here

 

Check The Audio Settings Of The Firestick

 

Sometimes the issue can be an audio setting has been activated so it’s worth turning this off to see if it resolves the no sound issue so to do this follow the below

  1. Press home button on the remote
  2. Go to settings
  3. Go to display & sounds
  4. Go to Audio
  5. Go to Dolby Digital Output
  6. Turn OFF Dolby Digital Output

Ok now go back in the app and see if you get sound now if not move to the next step.

 

 

See If There Is A Update For The Firestick

 

You want to check for updates every now and again to make sure your firestick is running at its best performance and fix any issues or bugs which can include the no sound problem you are having. To do this follow the below

  1. Press home button on firestick remote
  2. Go to settings
  3. Go to system
  4. Go to about
  5. Select software version
  6. Select check for system update

This will update the firestick (or other amazon devices) to make sure it’s running to the best performance it can and to iron out any bugs with your device.

 

 

Reinstall The App You Are Getting No Sound In

 

You may need to delete the app and reinstall the app so to do this follow the below

  1. Press home button on the firestick
  2. Go to settings
  3. Go to applications
  4. Go to manage installed applications
  5. Find the IPTV app (or other) which is giving you no sound
  6. Select uninstall
  7.  Now go to the app store and re-install the same app

This may have solved the issue if not its time to move to the final step of our guide which is check outside the firestick itself for any physical damage to the device or cables.

 

 

Check The Cable Connections

 

You will want to unplug the firestick and turn off at the wall socket then unplug the HDMI cable and check the HDMI cable for any breakages or fraying also check the ends of the HDMI cable to make sure they are still solid and soldered to cable.

Once you see the HDMI is ok you can plug back into both TV (ideally use a different HDMI slot) and then plug into the firestick. It can be worth using a different HDMI cable to rule out the issue being inside the cable where you can not see or a bad HDMI cable.

If the cable seems fine and works on other HDMI devices then its time for the final step below

 

Try Your Firestick On a Different TV

 

What you will want to do is power off your firestick and now take it to a completely different TV in your house or even a friends house and now plug it in with a new HDMI cable that is plugged into another working HDMI device on the TV.

Doing the above is a sure-fire way to see if the firestick is at fault and if it doesn’t work with a new TV and cable and power cable if you have one spare then its time to start thinking about sending the firestick back if still under warranty.

 

We hope this guide has helped you also a quick mention if you have tried the above and still no sound on just 1 app its always good to reach out to the app provider support whether that’s an IPTV provider or any other app you can always email their support to also check.

 

 

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